Privacy Policy
Last Updated: January 2025
At Wathiq IT LLC ("Wathiq", "we", "our"), we build AI-powered platforms and digital services for customers in Oman and the wider region. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with our products.
1. Data We Collect
We only collect the information we need to operate, improve, and secure our services. This may include: (a) contact details you provide to us (such as name, email, organization, and phone number when you fill in forms or request a demo), (b) usage and technical data (such as browser type, pages visited, device identifiers, and general location) to help us understand how our website and platforms are used, and (c) limited data generated within our products when your organization uses Wathiq platforms under a separate agreement.
2. How We Use Your Data
We use personal data to: (a) respond to your inquiries and provide the services you request, (b) operate, maintain, and improve our website and AI-powered platforms, (c) personalize communication and relevant updates about our products, (d) protect the security and integrity of our systems, and (e) comply with applicable legal, regulatory, or contractual requirements. We do not sell your personal data.
3. Legal Basis & Consent
When required by law, we rely on your consent to send you marketing communications or to use optional cookies and analytics tools. In other cases, we process data because it is necessary to perform a contract with you or your organization, to comply with our legal obligations, or because we have a legitimate interest in operating and improving our services in a way that does not override your rights and freedoms. You may withdraw your consent at any time by contacting us or using the unsubscribe options provided in our communications.
4. Data Sharing & Transfers
We may share personal data with carefully selected service providers who help us host our infrastructure, send communications, provide analytics, or deliver support. These providers are contractually required to protect your data and may only use it for the purposes specified by Wathiq. For Omani and regional clients, we strive to use infrastructure that respects local data-sovereignty requirements, and where data is processed outside Oman, we take reasonable steps to ensure that appropriate safeguards are in place. We may also disclose data if required by law, regulation, or valid legal request.
5. Data Security & Retention
We use technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. While no system can be completely secure, we continuously improve our safeguards in line with industry practices. We retain personal data only for as long as is reasonably necessary to fulfil the purposes described in this policy, to comply with legal or regulatory requirements, or to resolve disputes and enforce our agreements.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights to access, correct, or delete certain personal data we hold about you, or to object to or restrict specific types of processing. You can also choose to opt out of non-essential marketing communications at any time. To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.
7. Contact & Updates
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at privacy@wathiq.om. We may update this policy from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last Updated" date and, where appropriate, provide additional notice on our website.